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FAQ's

 Q: Which payment options do you accept?

A: We accept Visa, MasterCard, American Express, Discover, and PayPal.

 

Q: Is my personal and credit card information safe on your site?

A: Absolutely. The security of your personal information is of utmost importance to us. View our privacy policy to learn more about how we do everything possible to keep your information safe. 

 

Q: Can I send products as a gift?

A: Yes. If your order is a gift, please include a note in the “comments” section of the checkout page indicating that your order is a gift and we will remove the pricing information from the packing receipt. Please note we do not offer gift wrapping at this time.

 

Q: Can I change or cancel my order after it has been placed?

A: Possibly. Please contact our customer service department and we will see if we can help you with any changes or cancellations you would like to make.

 

Q: How do I know if my order has been shipped? 

A: After your order is shipped, we will send you an email with a tracking number that will allow you to monitor the shipment of your order.

 

Q: Do you ship internationally?

A: Yes. We ship to Canada, England, Australia, and New Zealand. Please send an email to customerservice@splits59.com to inquire about other international locations.

 

Q: Do you have a quality guarantee?

A: Yes. We guarantee our merchandise to be free of manufacturing defects. In the rare case that a product is defective, you can return or exchange it within 30 days of the date of purchase at no additional cost. We reserve the right to determine whether or not the product has a manufacturing defect. 

 

Q: Can I return/exchange something if I am dissatisfied?

A: Yes, as long as the product has not been worn and the tags are still attached. We offer free returns and exchanges on all items, with the exception of items that are on sale, clearance, or final sale. Please view our shipping and returns page for our full return/exchange policy.

 

Q: What is List59?

A: List59 is our email distribution list. Members of List59 will be the first to know about new products, promotions, and sales. 

 

Q: How do I find out about new products and promotions?

A: There are a few ways to subscribe to receive our product and promotion updates; you can sign up for List59, like us on Facebook, follow us on Twitter, and even subscribe to our YouTube channel. 

 

Q: Do you have a size chart?

A: Yes. You can find a link to our size chart on each product page next to the size selection dropdown.

 

Q: Where can I purchase Splits 59 clothing?

A: Splits59 is carried at over 200 exclusive retailers across the country. Click here for a list of locations in your state.

 

Q: Do you offer gift certificates?

A: No. At this time we do not offer gift certificates. 

 

Q: Who are the Firestarters?

A: The Firestarters is an elite group of hand-picked athletes and fitness professionals. They help test-drive our garments and incorporate Splits59 style into their daily workout routines. Learn about their stories and some of their most effective tips and life lessons on our blog, The Burn.

 

Q: What is the Burn?

A: The Burn is the official blog of Splits59. It features product reviews, workout ideas, athletic motivation, and inspirational stories, all of which are written by our Firestarters and intended to keep you pushing harder and reaching farther.

 

Q: Do you offer discounts to personal trainers and fitness professionals?

A: Yes. We offer discounts twice per year to certified fitness professionals (personal trainers, instructors, nutritionists, etc.) through our FITPRO program.

 

Q: What does “Splits59” mean?

A: Splits59 signifies the power of a single second and the driving will to beat the tick of a stopwatch to :60. Our company’s name represents the fuel in a woman to push herself to grow stronger, run faster, and push harder.