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FAQs

SHIPPING & HANDLING
We offer three different shipping options. We try to process all orders within one business day of receiving your order request.

STANDARD SHIPPING
You should receive your order within 3-7 business days from the date your order was placed.

PRIORITY SHIPPING
If you place your order before 1pm PT, it will arrive within two business days.

OVERNIGHT SHIPPING
If you place your order before 1pm PT, it will arrive the next business day. We do not offer overnight delivery to Alaska, Hawaii or Puerto Rico. For shipments to Alaska, Hawaii, and Puerto Rico, please allow extra time.

INTERNATIONAL SHIPPING
We are happy to announce that we now accept online orders from Canada, the UK, Australia and New Zealand. You may choose from International Priority Shipping or International Express shipping. Shipping times vary by country.

For all other countries just email us at info@splits59.com and let us know the style, sizes and colors you wish to order. We'll reply back with product availability and an order total. If you approve the order just give us a call and we'll take down your payment information and have your order on its way. It's that easy.

Local import duties may be payable on orders from overseas. 

PLEASE NOTE: Our free return shipping policy does not apply to international orders. Customer is responsible for all shipping fees on returns and exchanges on international orders. Please refer to our return shipping policies below for more information on international returns and exchanges.

SHIPPING ADDRESS
You may choose to send your package either to your billing address or to another address. You may select either option during checkout.

SENDING A GIFT
If you’re sending a gift, we can remove the pricing information from the packing receipt. Just place a note in the comments field of your order.

QUALITY GUARANTEE
We guarantee our merchandise to be free of manufacturing defects. In the rare case that a product is defective, you can return or exchange it within 30 days from date of purchase. We reserve the right to determine whether or not the product has a manufacturing defect. Please wash any defective merchandise before returning it.

If however for any reason you are dissatisfied with your purchase simply print and fill out the form below and we will refund your money no questions asked.

Download Returns Form

If you have questions about the processing of your return you can email us at returns@splits59.com or call 310-827-5200.

RETURNS & EXCHANGES
Returns and exchanges are easy. If you are not 100% satisfied with your purchase, we will gladly accept returns of unworn and unwashed merchandise in saleable condition. For a full merchandise refund (cost of the item + applicable taxes) or exchange, please return the product within 30 days of purchase. Shipping fees are not refundable.

Allow at least three (3) weeks to process returns and/or exchanges. We will credit the bank card used to place the original order or issue a check for all other forms of original payment. Returns against orders made with minimum order value promotional discounts may be adjusted based on the revised total order value.

We are unable to accept returns or exchanges on end of season clearance items (discounted 40% or more), items marked as final sale or items listed on our sale page.

For an exchange, we will then place a new order for you based on what you indicated on the return/exchange portion of your packing slip. Any applicable tax and shipping charges will apply to exchanges. Exchanged merchandise shipped to you will be shipped via ground unless otherwise requested. Normal shipping rates will apply.

For returns/exchanges shipped within the US: Please send an email to returns@splits59.com with your order number and the items you wish to return/exchange.  We will send you a prepaid postage voucher with all the necessary return information. Splits59 is not responsible for packages that are lost in transit.

For international returns/exchanges: Please email us at returns@splits59.com with your order number, the items you are returning and the tracking number for your shipment. We must receive this email within 30 days of original purchase. Please ship your items with a carrier that provides a tracking number to ensure that your package does not get lost. Splits59 is not responsible for international packages that are lost in transit. Customer is responsible for all shipping fees on returns and exchanges on international orders.

Returns can be sent to:
SPLITS59 - Returns Processing
4223 Glencoe Ave - #B105
Marina Del Rey, CA 90292
USA