SHIPPING & HANDLING
We offer three different shipping options. We try to process all orders within one business day of receiving your order request.
STANDARD SHIPPING You should receive your order within 3-7 business days from the date your order was placed. PRIORITY SHIPPING If you place your order before 1pm PT, it will arrive within two business days.
OVERNIGHT SHIPPING
If you place your order before 1pm PT, it will arrive the next business day. We do not offer overnight delivery to Alaska, Hawaii or Puerto Rico. For shipments to Alaska, Hawaii, and Puerto Rico, please allow extra time.
INTERNATIONAL SHIPPING
Local import duties may be payable on orders from overseas.
SHIPPING ADDRESS
You may choose to send your package either to your billing address or to another address. You may select either option during checkout.
SENDING A GIFT
If you’re sending a gift, we can remove the pricing information from the packing receipt. Just select the gift option during checkout.
RETURNS & EXCHANGES
Returns and exchanges are easy. If you are not 100% satisfied with your purchase, we will gladly accept returns of unworn and unwashed merchandise in saleable condition. For a full merchandise refund (cost of the item + applicable taxes) or exchange, please return the product within 30 days of purchase. Shipping fees are not refundable.
Allow at least three (3) weeks to process returns and/or exchanges. We will credit the bank card used to place the original order or issue a check for all other forms of original payment.
We are unable to accept returns or exchanges on end of season clearance items (discounted 40% or more), items marked as final sale or items listed on our sale page.
For an exchange, we will then place a new order for you based on what you indicated on the return/exchange portion of your packing slip. Any applicable tax and shipping charges will apply to exchanges. Exchanged merchandise shipped to you will be shipped via ground unless otherwise requested. Normal shipping rates will apply.
QUALITY GUARANTEE
We guarantee our merchandise to be free of manufacturing defects. In the rare case that a product is defective, you can return or exchange it within 30 days from date of purchase. We reserve the right to determine whether or not the product has a manufacturing defect. Please wash any defective merchandise before returning it.
If however for any reason you are dissatisfied with your purchase simply print and fill out the form below and we will refund your money no questions asked.
Download Returns Form
Returns can be sent to:
SPLITS59
4223 Glencoe Ave - #B115
Marina Del Rey, CA 90292
If you have questions about the processing of your return you can email us at returns@splits59.com or call 310-827-5200. |