Please note that all carriers are experiencing severe delivery delays beyond their normal delivery windows. If you have difficulty tracking your order, please let us know.
Orders placed on Splits59.com are shipped Monday through Friday. Orders placed before 1:00 PM PST are typically shipped out the same day. Orders placed after 1:00 PM PST are normally shipped the next business day.
We offer Free Shipping on all US orders via the US Postal Service. Additionally your can select from the following FedEx expedited shipping options in the Continental US:
FedEx 2 Day Air - Flat Rate for $5.
FedEx Standard Overnight - rate based on weight/destination
FedEx Priority Overnight - rate based on weight/destination
FedEx 2Day®: Delivery by the end of the second business day. Packages will arrive by 4:30 p.m. to most areas and by 8 p.m. to residences.
FedEx Priority Overnight®: Delivery the next business day by 10:30 a.m. to most businesses in the contiguous U.S. and by noon or 4:30 p.m. to residences and some rural areas.
FedEx Standard Overnight®: Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences.
Pricing for all options will vary by weight and destination.
Shipments to Alaska & Hawaii will be sent via US Mail.
Splits59 does not ship on weekends or holidays.
All carrier delivery date options are for weekdays and non-holidays unless otherwise noted. Saturday and Sunday deliveries may not be available.
Please provide a secure shipping address to receive deliveries. FedEx and USPS policy is to leave packages if receiver is not present. Splits59 is not responsible for items that may be stolen from an unsecured delivery address.
We currently offer shipping worldwide via DHL Worldwide Express. You can expect to receive your order within 5 business days or sooner depending on your country. Most orders will ship the same day if placed by 1 pm Pacific Time or on the next business day.
Please note shipping times may vary by country and are not guaranteed.
Customer is responsible for all local import duties and taxes.
Free shipping does not apply to international orders.
Please provide a secure shipping address to receive deliveries. Splits59 is not responsible for items that may be stolen from an unsecured delivery address.
To inquire about shipping to countries that are not listed above, please send an email to email@example.com.
US Orders under $300 are shipped with delivery confirmation, but not signature confirmation.
US Orders over $300 are shipped with signature confirmation. You may waive this service by contacting firstname.lastname@example.org immediately after placing your order.
Once delivery is confirmed, orders can not be reshipped or refunded. Splits59 is not responsible for packages that are stolen from the confirmed delivery location.
Shipments returned to Splits59 as undeliverable may incur additional shipping fees to resend.
You’ll be happy to know that returns on US Orders initiated within 30 days of shipment do not require preauthorization.
HOLIDAY RETURNS 2021
Orders placed 11/1/21 through 12/1/21 are eligible for our extended Holiday returns. Please initiate your return by January 10th, 2022. Orders placed 12/2-12/24 will fall under our normal 30 Day Return policy. If you need additional time due to shipping delays receiving the initial order, please contact our customer service team at email@example.com
To initiate your return simply visit https://returns.splits59.com/#/.
Enter your order number to activate automatic authorization along with a prepaid shipping label.
When dropping off your return with USPS, be sure to get a receipt. This will be your proof of shipping against any misrouted or lost returns.
Please Note: Your return label will expire 30 Days from the date the order was shipped. We cannot accept the return after that time. Unauthorized returns will be sent back to you. Original shipping is not refundable.
We want you to be completely happy with your Splits59.com purchase. Please notify us within the 30 Day return window of any issues or errors with your order. Keep the following eligibility requirements in mind when making your return.
All returned items must be clean, unworn, unwashed, unaltered and in saleable condition. Please include tags and original packaging.
All returned items will be inspected upon receipt by our warehouse. If products are not in resalable condition your return will be denied. The items will be returned to you and return shipping will apply.
We do not accept returns or exchanges on items that were purchased on are listed as “FINAL SALE” unless otherwise noted.
Making a return on an international order is simple. Email firstname.lastname@example.org to notify us of your return within 10 days of receipt. Ship your order via a carrier that provides tracking to the address below.
Please send all returns/exchanges to:
Splits 59 Returns Processing
2045 Violet St
Los Angeles, CA 90021
Original shipping is not refundable.
RETAIL PURCHASE RETURNS
Splits59 corporate offices and Splits59.com does not accept returns of items purchased at retail locations for any reason. All returns must be made at the retail store where the garment was originally purchased. The return policy of the retailer will apply.
You may initiate an exchange through our returns portal: https://returns.splits59.com/#/
Once your return is received your exchange order will be shipped out.
If you need to receive an exchange order sooner, please initiate your return as a refund, and then place a new order at splits59.com.
We will process the returned items according to our normal return policy. Due to heavy shipping and increased COVID safety measures, please allow our staff up to 15 business days for processing returns and refunds. If you need expedited return processing please notify us at email@example.com