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Shipping & Returns

2020 HOLIDAY OPERATIONS
Splits59's shipping center will be closed for Annual Inventory counting 12/31-1/4. Orders placed after 1pm Pacific time on 12/31 will be shipped on 1/5. 
Customer Service will be operating with limited hours on 12/30 and 12/31. Customer Service will be unavailable on 1/1 through 1/3. 
NOTE: shipping labels generated over the weekend will be picked up by carriers on 1/5. Automated emails with tracking numbers DO NOT indicate carrier pickup. 


COVID UPDATE
Please note that USPS and UPS are experiencing severe delivery delays beyond their normal delivery windows. If you have difficulty tracking your order, please let us know

GENERAL INFORMATION

Orders placed on Splits59.com are shipped Monday through Friday.  Orders placed before 1:00 PM PST are typically shipped out the same day.  Orders placed after 1:00 PM PST are normally shipped the next business day.

US SHIPPING
We offer Free Shipping on all US orders via the US Postal Service.
Additionally your can select from  four UPS shipping options in the Continental US:
  1. UPS GROUND (2-7 business days)
   
    1. UPS 3 DAY SELECT (3 business days)  - *Not guaranteed
    Order must be placed before 1:00pm PT.
  1. 2ND DAY AIR (2 business days) - *Not guaranteed
   Order must be placed before 1:00 PT.
    1. NEXT DAY AIR SAVER (Next business day) - *Not guaranteed
   Order must be placed before 1:00pm PT.
  • Pricing for all other options will vary by weight and destination.
  • Shipments to Alaska & Hawaii will be sent via US Mail.
  • Splits59 does not ship on weekends or holidays.
  • All UPS Delivery options are for weekdays and non-holidays. For UPS Saturday Delivery options email customerservice@splits59.com. UPS Saturday Delivery may not be available in all areas.
  • Please provide a secure shipping address to receive deliveries. UPS and USPS policy is to leave packages if receiver is not present. Splits59 is not responsible for items that may be stolen from an unsecured delivery address. 

* Note: UPS has suspended all service guarantees for 3 Day Select, 2 Day Air and Next Day Air effective March 26, 2020. Please visit UPS.com for more information. 


INTERNATIONAL SHIPPING
We currently offer shipping worldwide. 

We offer International shipping via DHL Worldwide Express. You can expect to receive your order within 5 business days or sooner depending on your country. Most orders will ship the same day if placed by 1 pm Pacific Time or on the next business day.

  • Please note shipping times may vary by country and are not guaranteed.
  • Customer is responsible for all local import duties and taxes.
  • Free shipping does not apply to international orders.
  • Please provide a secure shipping address to receive deliveries. Splits59 is not responsible for items that may be stolen from an unsecured delivery address. 

To inquire about shipping to countries that are not listed above, please send an email to customerservice@splits59.com.  

DELIVERY SERVICES

  • US Orders under $300 are shipped with delivery confirmation, but not signature confirmation.
  • US Orders over $300 are shipped with signature confirmation. You may waive this service by contacting customerservice@splits59.com immediately after placing your order.
  • Once delivery is confirmed, orders can not be reshipped or refunded. Splits59 is not responsible for packages that are stolen from the confirmed delivery location.
  • Shipments returned to Splits59 as undeliverable may incur additional shipping fees to resend.

    RETURNS POLICY
    You’ll be happy to know that returns on US Orders initiated within 30 days of shipment do not require preauthorization.

    1. To initiate your return simply visit splits59.returnly.com
    2. Enter your order number to activate automatic authorization along with a prepaid shipping label.
    3. When dropping off your return with USPS, be sure to get a receipt. This will be your proof of shipping against any misrouted or lost returns.
    Please Note: Your return label will expire 30 Days from the date the order was shipped.  We cannot accept the return after that time. Unauthorized returns will be sent back to you.
     
    When you initiate your return we will automatically send you an Instant Refund Gift Card in the amount of your pending refund.  You can use this in the event you wanted to exchange, or choose a different item.  If you choose not to use the Instant Refund we will simply refund your original payment when we receive your return.
    Original shipping is not refundable.

    HOLIDAY RETURNS
    Orders placed 11/10/20 through 12/24/20 will have 60 Days to complete a return. 

    To initiate your Gift return visit: https://splits59.returnly.com/gifts 

    ELIGIBLE ITEMS
    We want you to be completely happy with your Splits59.com purchase. Keep the following eligibility requirements in mind when making your return.

    1. All returned items must be clean, unworn, unwashed, unaltered and in saleable condition. All tags must be attached and all original packaging included.
    2. All returned items will be inspected upon receipt by our warehouse. If products  are not in resalable condition your return will be denied.  The items will be returned to you and return shipping will apply.
    3. We do not accept returns or exchanges on items that were purchased on are listed as “FINAL SALE” unless otherwise noted.


    INTERNATIONAL RETURNS
    Making a return on an international order is simple. Email customerservice@splits59.com to notify us of your return within 10 days of receipt. Ship your order via a carrier that provides tracking to the address below.

      Please send all returns/exchanges to:
      Splits 59 Returns Processing
      2045 Violet St
      Los Angeles, CA 90021
      USA

      Original shipping is not refundable.

      RETAIL PURCHASE RETURNS
      Splits59 corporate offices and Splits59.com does not accept returns of items purchased at retail locations for any reason. All returns must be made at the retail store where the garment was originally purchased. The return policy of the retailer will apply.

      EXCHANGES
      To ensure that you receive your new items as quickly as possible, please place a new order at splits59.com.  When you initiate your return we will automatically send you an Instant Refund Gift Card in the amount of your pending refund which you can use to place your order immediately.

      We will process the returned items according to our normal return policy.

       

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